CHICAGO — A nonprofit is reminding Illinoisans struggling to pay utility bills during the coronavirus pandemic to seek help.
The Citizens Utility Board said customers should contact their utility provider for specific details on protection available.
“Anybody struggling to pay their bills during the pandemic should immediately contact their utility to find out what protections are available, and to set up a plan to prevent disconnection,” CUB Executive Director David Kolata said. “These protections are available for a limited time, and only for customers who call their utility and say they are experiencing financial hardship because of the pandemic.”
Kolata said the Illinois Commerce Commission in June approved consumers protections for people hurt financially by the pandemic. For individuals, those protections can include a moratorium on utility disconnections through the end of March, deposit waivers and payment plans.
But Kolata said it’s essential for customers to contact their utility provider directly and get information on support available to them.